Store Policies/ Exchange Policy
GUARANTEE IN GENERAL
We guarantee everything we make, repair, or sell for 1 year from the date of delivery unless otherwise notated here or in writing to the customer. This means we guarantee such things as stones from falling out or become loose and the parts that we made or repaired will not break in the areas in which we worked.
Watch repairs are guaranteed for 6 months on our work. We are unable to warranty watch work if the watch is unable to seal out water and dust, a problem for watches.
ITEMS NOT GUARANTEED
Glued items. Enameling Lead solders that do not have a special “patch” support Gold or Rhodium plating
Loss of any prong set stone that has 3 or less prongs.
Loss of any round stone over ½ carat unless it is set in a six prong gold setting or a six prong platinum setting.
Loss of any prong set stone unless it has the following number of prongs.
| Cut | No of Prongs |
| Emerald Cut | 4 |
| Oval | 6 |
| Marquis | 6 |
| Pearl shaped | 5 |
| Heart | 5 |
| Trillion | Must have "V"prongs |
We do not assume responsibility of the loss of a single diamond and expensive colored gemstone above 0.50 carat. Customers should have stone appraised and covered by a jewelry rider with their homeowners insurance.
Prong set stones that have thing prongs, missing prongs, or stones that are set crooked, leaving a much shorter prong on one side of the stone than the other.
Bead setting where the beads are badly worn or some beads are missing or stones that are set crooked, leaving part of the girdle of the stone to be sticking up beyond the surface of the metal.
Channel setting where either the channel is very thing, torn, not straight across the stones OR there is no support underneath the channels to hold them together. Example: No cross wires or support to keep the channel from pulling away leaving the stone to loosen up or fall out.
Bezel setting where the bezel is too thin, torn, or the stone is set crooked and not all of the stone is held in by the bezel.
SPECIFIC ITEM GUARANTEES
RING SIZING
If we size the customer’s actual finger and the size is incorrect, we will resize the customer’s ring at NO CHARGE within 14 days from the Date of Delivery. If we did not get to size the customer’s finger and the ring was either a casting, special or a sale from us, we will resize the ring once at no charge, within 14 days of the date from our store.
If we size a ring to the customer’s requested size and that size is incorrect, we will charge again to resize the ring. (Example: We think the customer should wear a size 5 and the customer requests a 6 and after sizing it’s too loose, we will charge again.
We can only guarantee our ring sizing from the customer’s finger. We can not be given another ring to go by for size and be accurate.
The ring size on a ring will not change, but because a customer’s finger can become larger or smaller because of diet, medication, the weather or weight change, we can only guarantee ring sizings for 14 days from the date of delivery of the ring.
TIGHTENING & CHECKING
Tightening stones: Our extra fee charged to check and tighten stones does not constitute a warranty against stone loss. We do not warranty stones against loss, unless we have actually set the stones, except for ring sizing 0-4 stones, which is covered for 6 months as long as the stones are set as described in the chart above.
“Checking Links” – When asked to “check links” on rivets, watch links, chains, bracelets, clasps, etc; we can not guarantee their loss or durability. Many items can not be checked without taking them completely apart. This will cause the item to have to be repaired just because of the disassembly. Many items that are wearing “OK” today may have a problem days or weeks later. We can only guarantee items that we actually repair , not ones that we visually inspect.
Retipped prongs on stones – We can not guarantee the loss of a stone when we do not retip or reprong all of the prongs when we deem it necessary to repair all of the prongs or tips.
GEMS AND DIAMONDS
We do not guarantee that a diamond or gemstone, once taken our of our store will not chip, break, scratch, or fracture. No stone, including a diamond, can be guaranteed not to break, chip, scratch, or fracture. We strongly suggest insuring your jewelry against loss, theft, or damage. Traditionally a homeowners policy, or supplemental writer on your homeowners/rental insurance is least expensive way to insure your jewelry.
We can not be responsible for the further fracture or damage to stones or diamonds that are received from the customer that are already damaged, chipped, broken, or have large inclusions or imperfections. We will inform the customer of these items before proceeding with the repair or installation work.
EXCHANGE POLICY
Exchanges only within 14 days of purchase. Items qualifying for exchange must be in saleable condition, accompanied by a sales receipt.
Items that have been sized, stretched, lengthened, shortened or altered in anyway do not qualify for exchange. Special orders are specially made for you, and can be exchanged for “instore credit” for labor and products that are not refundable.An “instore credit” can be used like money in our store to purchase other items or can be used to purchase our services or labor. We will remake any item listed below within 14 days of delivery:
Cast items from wax, either a showcase wax or handcarved.
Will remake one time only. Items specially ordered for the customer from an outside vendor. Handmade items whether fabricated or casted.
There will be no additional charges to remake an item except those that would have been incurred by the customer in the beginning, as long as the item is remade within 14 days of the delivery date. If, after remaking the item, the amount that would have been spent is less than the original price, we will credit only the product bought (diamonds, gold, gems, etc) as long as they are in original condition. Chains that have been cut to fit and such are not refundable.
The customer will be issued an “instore credit” for labor and products that are not refundable. An instore credit can be used like money in our store to purchase other items or can be used to purchase our services or labor.
DEPOSIT ON CAD/CAM DESIGNS
Computer Aided Design (CAD) is the newest and one of the best ways to design and manufacture jewelry. Because of the expertise required to master this new technology and craft and because of the expense of the program, computer and mill:
There will be a $100 up front design fee for any design we create for the customer.
This fee is for the time of the designer to sit with the customer and create on a computer screen or paper a design.The fee is 100% creditable towards the manufacture of the ultimate piece for the customer.Once the manufacture is completed the customer will be credited with the $100.00 deposit payment.
If the customer decides not to have us manufacture the piece for them then the fee is forfeited by the customer and is not usable as any credit in the store.
The deposit is only usable for 6 months from the date of initial payment. After 6 months the deposit is forfeited.
SKETCHED DESIGNS
Sketched Designs are done in front of the customer while you wait and is an art in itself. Because of the expertise and time needed to sketch out jewelry – sometimes without the aide of photos or comparable objects:
There will be a $50 up front design fee for any design we create for the customer.
The fee is 100% creditable towards the manufacture of the ultimate piece for the customer. Once the manufacture is completed the customer will be credited with the $50.00 deposit payment.
If the customer decides not to have us manufacture the piece for them then the fee is forfeited by thecustomer and is not usable as any credit in the store.
The deposit is only usable for 6 months from the date of initial payment. After 6 months the deposit is forfeited.
GIFT ITEMS
If we make or sell something as a gift and we are not able to help that person decide on the item and the gift falls into one of the following categories, an exchange will not be issued:
Cast items from wax Items specially ordered for the customer from an outside vendor. Handmade items.
Showcase or stock items that have been altered in any way.
Any showcase item or product can be exchanged as long as the conditions are met as described,within 14 days of purchase.